Effective Date: August 3, 2026
At Sajaoo.in, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return if:
- The item is damaged, defective, or received in a damaged condition.
- You received the wrong product.
- The product has missing parts or accessories.
- The item is unused, unwashed, and in its original condition with all tags, labels, and original packaging intact.
Return requests must be submitted within 7 days of receiving your order.
2. Non-Returnable Items
The following items cannot be returned unless they are damaged, defective, or incorrect:
- Products marked as Non-Returnable on the product page.
- Gift cards.
- Personalized or customized products.
- Items damaged due to misuse, negligence, or improper handling by the customer.
- Products returned without original packaging or accessories.
3. Return Process
To initiate a return:
- Contact our customer support within 7 days of delivery.
- Provide your order number, reason for the return, and clear photos (if the item is damaged or incorrect).
- Once approved, we will provide return instructions.
- Where available, we may arrange a reverse pickup. If reverse pickup is not available in your area, you may be asked to ship the product to the address provided by our support team.
4. Refunds
After the returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method whenever possible.
- For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or another mutually agreed method after the required payment details are provided.
5. Exchanges
We offer replacements or exchanges for:
- Damaged products.
- Defective products.
- Incorrect products received.
Exchange requests are subject to product availability. If a replacement is unavailable, a refund may be issued.
6. Cancellations
- Orders may be cancelled before they are shipped.
- Once an order has been shipped, cancellation may not be possible. In such cases, you may request a return if the product is eligible under this policy.
7. Return Shipping
- If the return is due to our error (wrong, defective, or damaged product), we will bear the return shipping cost.
- For other eligible returns, return shipping charges may apply unless otherwise stated.
8. Damaged Packages
If your package appears visibly damaged at the time of delivery, please take photos of the package and contact our customer support as soon as possible, preferably within 48 hours of delivery.
9. Contact Us
For any questions regarding returns or refunds, please contact us:
Sajaoo.in
Email: support@sajaoo.in (replace with your actual support email if different)
Website: https://sajaoo.in
We appreciate your trust in Sajaoo.in and are committed to resolving any issues fairly and promptly.